---
title: Reporting an exception
description: Learn how to report an exception associated with damaged goods or issues that arise during delivery
---

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# Reporting an exception

## Learn how to report an exception associated with damaged goods or issues that arise during delivery

1\. When any exception from standard delivery completion occur, click the "Report Exception" box on the associated order.

 

2\. Once in the Report Exception screen,  fill out information regarding the issues you are reporting and the circumstances. Putting as much information as possible is extremely important to reduce liability. We recommend when taking pictures to always take them with your phone camera and then upload from the gallery in the app, to make sure the pictures are saved both on your phone and in the app. Once you fill this out, make sure to click Save.

 

Tips:

- For attempted deliveries, include photos of call logs to the customer to indicate precalls were completed, and a photo of the house including the house number as proof of the attempt.
- For damages, notate where the damage occurred, and what the determined solution was with the customer or warehouse (customer wanted to coordinate exchange but keep item until swapped, customer refused item, warehouse asked that we deliver item anyway, warehouse verified this item was sold as is).

 

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- [Transportation Management System](https://learn.onwarddelivery.com/migration/transportation-management-system?hsLang=en#main-content)

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