---
title: Customer Scheduling
description: Securing a delivery date with a customer
---

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2. [Managing Orders](https://learn.onwarddelivery.com/migration/managing-orders?hsLang=en)

# Customer Scheduling

## Securing a delivery date with a customer

Instead of playing phone tag for scheduling, gather customer availability either at the time of checkout, or when you're ready to send the order to the Onward marketplace. 

### Auto Availability Collection

Instead of scheduling delivery right away, let customers know they'll get a text to schedule delivery once their order is available. This way, when you submit an order to Onward, our system can text them  a mobile friendly link and request their preferred dates for delivery. This way, we can align the recommendation to carriers with the routes they already have on those days, and your customers have a standardized experience for providing availability. 

![ScreenRecording2024-01-15at1.56.49PM-ezgif.com-video-to-gif-converter](https://learn.onwarddelivery.com/hs-fs/hubfs/ScreenRecording2024-01-15at1.56.49PM-ezgif.com-video-to-gif-converter.gif?width=588&height=446&name=ScreenRecording2024-01-15at1.56.49PM-ezgif.com-video-to-gif-converter.gif)

### In-Person Availability Collection

If the customer is checking out at your store and can provide their available dates for delivery, you can select their preferred date as well as alternative dates while adding the order to the system.

![ScreenRecording2024-01-15at1.45.56PM-ezgif.com-video-to-gif-converter](https://learn.onwarddelivery.com/hs-fs/hubfs/ScreenRecording2024-01-15at1.45.56PM-ezgif.com-video-to-gif-converter.gif?width=600&height=642&name=ScreenRecording2024-01-15at1.45.56PM-ezgif.com-video-to-gif-converter.gif)

 

- [Getting Started](https://learn.onwarddelivery.com/migration/getting-started?hsLang=en)
- [Creating Orders](https://learn.onwarddelivery.com/migration/creating-orders?hsLang=en)
- [Managing Orders](https://learn.onwarddelivery.com/migration/managing-orders?hsLang=en)
- [Transportation Management System](https://learn.onwarddelivery.com/migration/transportation-management-system?hsLang=en#main-content)

    - [Route Management](https://learn.onwarddelivery.com/migration/transportation-management-system?hsLang=en#route-management)
    - [Route Planning](https://learn.onwarddelivery.com/migration/transportation-management-system?hsLang=en#route-planning)
    - [Driver Mobile App](https://learn.onwarddelivery.com/migration/transportation-management-system?hsLang=en#driver-mobile-app)

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